top of page

FREQUENTLY ASKED QUESTIONS

  • How can I contact you?
    You can Email us at bayougunplallc@gmail.com or Call/Text 512-786-7017
  • Where are you located?
    Our home base in Youngsville, Louisiana
  • Do you have another store?
    Since we just opened in 2022, We only have the one but maybe in the future.
  • What if my order is not right?
    Contact us right away by email at bayougunplallc@gmail.com. We make every effort to assure that all orders are shipped correctly, but we are human and not machines, so an error can occur. If something is not right, you have our word that we will correct it and make sure you are satisfied.
  • What if my items are damaged during the shipping process?
    While we make sure each order is securely packaged, mishaps can happen with Fedex ,UPS or the USPS. If anything ever arrives damaged, simply contact us right away at bayougunplallc@gmail.com. (In the meantime, be sure to hold on to the packaging and damaged model as the carrier may require it as part of their investigation.)
  • What is your return policy?
    All sales are final after shipped. If you would like to cancel an order please inform us prior to shipping. Cancellations are subject to a 5% fee of your entire purchase, to cover the cost of transaction fees. There are no returns, exchanges or warranty. ​
  • How do I sign up for your newsletter?
    Easy! Enter your email address in the “Newsletter” box on the bottom of this page and click the “Submit” button.
  • How do I unsubscribe from your newsletter?
    Simply click the “Unsubscribe” link at the bottom of any newsletter you have received.
  • What is the difference in height between a 1/144, 1/100, and 1/60 scale kit?
    Roughly speaking, a 1/144 is around 4.5-5” tall, a 1/100 is around 8.5-9” tall, and a 1/60 is around 11-13” tall.
  • What is the difference between a First Grade (FG), High Grade (HG), Master Grade (MG), and Perfect Grade (PG)?
    Detail. That is the best answer. The better the grade and the higher the price, the more detailed and intricate the model will be. Bandai is very honest in their pricing, so the higher the price, the more parts, pieces, and excitement with the kits.
  • Do you have Gift Cards?
    Yes we sure do. just click the Gift Card tab at the top of the browser.
  • How do I redeem coupons?
    Simply enter your unique code into the coupon section during checkout and reap your reward.
  • Why do you need my billing address?
    Verifying billing address is a way to protect both you and us from fraud. We verify all credit card billing addresses. When you place an order with us, our site asks for your billing address when you check out. Your billing address isn't where you want your bill mailed or anything like that. It is the address your bank or credit card company mails your credit card or bank statements to. We verify every billing address in a multi-step process. First, when the credit card is run, we get a message back letting us know if your address matched with your credit card company or bank. If it does, GREAT! If it doesn't, we call your credit card company or bank. If we can't get it to match with a person, we will call you to get the correct address. Verifying billing addresses is one of the best ways merchants can help protect their customers from fraud. The logic of the check is that if someone found or stole your credit card, he or she won't have your personal data. Therefore, we appreciate your assistance in filling in your accurate billing information when placing an order--and understanding why you may get a phone call for verification from our store if you didn't.
  • When will my order ship?
    Orders are fulfilled within 5 business days.
  • Can I pick up my order?
    Yes, please send an email to bayougunplallc@gmail.com as soon as possible to help arrange pick up for your order. Once an order has processed, however, we can not offer the pick up option.
  • Do you ship internationally?
    No. As of right now we are only shipping to the US/Puerto Rico.
bottom of page